Frequently Asked Questions

HOURS & LOCATION

We are conveniently located in the heart of Miami at 711 NW 24 Street, Miami, FL 33127. 

There is plenty of free street parking all around us. Remember not to block any driveway. See you soon.

Monday - Friday

7:00 a.m. – 7:00 p.m.

Saturday

8:00 a.m. – 5:00 p.m. 

  • Limited transportation service 

Sunday

Closed to the Public (Limited Access 8:00 a.m. – 5:00 p.m.)

  • Boarding check in / out available upon request
  • Daycare access to Unlimited Monthly Membership holders
  • No transportation service

We are closed to the public on:  

  • Thanksgiving Day
  • Christmas Day 
  • New Year’s Day
  • Presidents’ Day
  • Memorial Day
  • Independence Day
  • Labor Day 
  • Columbus Day 

Holiday hours may vary on days prior and after the holidays, check our Holiday Schedule.

GETTING STARTED

We are an all-inclusive concierge pet care facility offering boarding, daycare, grooming, transportation, vet visits, training and much more. 

We are an all-inclusive concierge facility dedicated to providing personalized pet care for busy pet parents. Our team’s commitment to exceptional care and deep compassion for animals reflects Abuela’s love. Whether your pup is staying for the day or the week, they’ll always feel welcome at Abuela’s House.

Our loving, trained staff supervises the packs in both indoor and outdoor play areas, ensuring that every day is a fun-filled adventure. You can trust Fit & Go Pets to keep your dog active, happy, loved, and engaged while you work, travel, or play.

Our facility features spacious indoor and outdoor play areas designed for comfort and fun. Indoors, our cozy, home-like space includes ample private sleeping areas where dogs can rest or unwind. These spaces vary in size and can be combined to accommodate dogs of all sizes, including families with multiple dogs.

Outdoors, dogs enjoy artificial turf, shaded spots, and a dedicated water play area. Our staff carefully balances play and rest throughout the day, ensuring your pup gets plenty of activity in both dry and water areas, as well as time to relax in our inviting indoor space.

Meet and Greet is a free tour of our facility, where you can see our space and meet our team. It’s required for first-time visitors to ensure our environment is a good fit for your dog. Meet and Greets must be scheduled in advance, and you can book yours by clicking Book Now on our website.

We don’t offer dog walking or drop-in services. We recommend asking your neighbors about reliable services in your vicinity.  

Booking is simple—click on Book Now, and follow the steps.

Before any booking is confirmed we require the following:

  1. Updated vaccine records (Rabies, Bordetella and Distemper)
  2. Signed Service Agreement
  3. Signed Terms and Conditions UPDATED May 1, 2025
  4. Spay/neuter certification from a veterinarian (females by 7 months or first heat, males by 12 months); and F&G Pets reserves the right to accept or deny services

All booking and account-related communication should be managed through your online account. Additionally, once you sign up, we create a WhatsApp group chat where we share photos, videos, and daily pupdates.

MY DOG

We don’t have breed restrictions, but we reserve the right to refuse service if we believe our space isn’t the best fit for your dog or if they are uncomfortable in our environment.

Please let us know if your dog cannot be around certain-sized dogs or has any behaviors we should be aware of.

Dogs visiting our facility must be well-socialized and comfortable interacting with others in a highly stimulating environment like ours. While we don’t group dogs by size, we do group them by energy level and life stage to ensure they meet like-minded playmates.

We tailor each dog's day based on their energy level and preferences to maximize their experience. For example, dogs that love water get plenty of pool time, while those who prefer to lounge can relax on comfy beds or couches. Our goal is to create the best possible experience for every pup in our care.

Your dog will sleep in a private area, only shared by siblings, as required/needed. However, play areas aren’t private. We offer private playtime sessions, at an additional cost, if requested. 

Your dog’s day is filled with fun, rest, and plenty of love. Here's what a typical day looks like:

AM

  • Morning: Rise and shine! Our team greets the pups and leads them to the outdoor play areas for a morning potty break.
  • Breakfast time! After returning inside, they enjoy a delicious meal.
  • Then, it’s back to the outdoor play areas for all the fun and excitement! Our furry guests enjoy water play and sunbathing every day.

PM

  • Noon: Pups get a snack if needed, followed by a refreshing two-hour nap indoors.
  • After their rest, they head back to the play areas, indoors or outdoors, depending on your dog’s needs and preferences.
  • Afternoon: Time for dinner and wind down.
  • Evening: Pups get a final potty break and head to bed for a restful night’s sleep.

Rest assured, our dedicated staff provides plenty of affectionate snuggles, ensuring each dog feels loved and at home during their stay. Let us know if your dog has any special needs!

Dogs spend their day in our indoor and outdoor play areas, with plenty of time outside to potty and play, based on each pup’s needs. We closely monitor all dogs in our care, ensuring they stay active and have fun, but we also rotate them between spaces to prevent overstimulation. This balance allows for both play and rest time, so your dog goes home feeling extra tired and happy.

Yes, we provide nap times based on each dog’s individual needs to ensure they are comfortable and well-rested. Some dogs may require more rest during the day, and we accommodate that to keep them comfortable. We take the time to get to know each dog, their likes and dislikes, to make their day as enjoyable and fun as possible!

Yes, of course! Fresh water is always available throughout the facility, with individual water bowls provided during meals and in the sleeping areas. We also provide three meals a day: breakfast, a midday snack, and dinner.

Given the outdoor play, dogs may get a little dirty. We will clean off excess dirt, but full baths are only provided upon request.

Dogs prone to matting may need regular brushing or trimming. We recommend keeping their coat well-maintained to prevent matting. We offer both coat brushing services and full grooming services.

Due to our climate and your dog’s exposure to other dogs at the facility, we highly recommend administering a topical flea and tick preventative. If we find fleas or ticks on your dog, we will notify you and administer a flea and tick bath at an additional cost to prevent infestation.

We strive to accommodate special needs, including sleeping arrangements, food, and medication. Please inform us in advance with detailed instructions for any special requirements. We can administer medications and accommodate special food needs. Additional charges may apply depending on the specifics.

We monitor health closely and will contact you or your emergency contact if your dog falls ill. Contagious conditions will be addressed according to veterinary advice.

Safety is a priority. Our staff is highly trained, and we follow strict protocols to minimize incidents. We communicate transparently about any issues.

We monitor dogs closely and will address any injuries promptly. For emergencies, we will seek immediate veterinary care and contact you. Non-emergency issues will be communicated for your guidance.

BOARDING

Please plan to bring the following for your dog’s next stay:

  • FOOD IN ZIPLOCK BAGS PER MEAL (AM / PM): Please pack food in Ziploc bags per meal (AM / PM) label with pet’s name, date, and AM / PM. Add feeding instructions to your booking. House food is offered at an extra charge ($5 / day).
  • ONE SMALL ITEM **PLEASE DON’T BRING OVERSIZED ITEMS OR BEDS**: Beds, blankets and bowls are provided for your convenience.
  • MEDICATIONS (if needed): Make sure to add medication instructions to your booking. If you didn't, please message us to include the medications in your booking before check in.
  • CALMING VEST OR MEDICATION (if needed): Please provide a calming vest or medication if your dog is afraid of thunder and/or fireworks.

Cancellations are free if made at least 48 hours before your stay. If canceled within 48 hours, a one-night penalty will apply. To make changes to your booking, please contact us through your online account, subject to availability.

We do not provide overnight supervision. Dogs sleep soundly through the night and start their day early.

Payment is due at the time of booking. Add a valid payment card to your online account.

  • Check in is Monday-Friday, 7:00 a.m. - 7:00 p.m., and Saturday, 8:00 a.m. - 5:00 p.m. Sunday check in is available between 8:00 a.m. - 5:00 p.m., upon request, with a $20 fee.
  • Check out is Monday-Saturday before 2:30 p.m. After 2:30 p.m., a $30 late fee applies. Sunday check out is available between 8:00 a.m. - 5:00 p.m., upon request, with a $40 fee.

Yes, you can extend or shorten your dog’s stay at your leisure. Make sure to keep our team informed of any changes.

Yes, there’s an additional $6 per night during Peak Season. Check out the Holiday Schedule.

One basic bath is required for stays of 5 nights or more. Two baths are required for stays over 20 nights. Prices may vary based on the dog's condition and behavior.

DAYCARE

We offer Unlimited Monthly, 1-day, 5-day, 10-day, 15-day, and 30-day memberships, each with different expiration dates. Unlimited Monthly members enjoy full access 7 days a week, including holidays. All membership holders (1-day, 5-day, 10-day, 15-day, and 30-day) receive 10% off Bath Basic and Bath & Tidy services, as well as 10% off Peak Season rates with the promo code MEMBER.

Payment is required at the time of booking. A valid payment card must be added to your online account.

Check in and check out are available during our front desk hours, Location & Hours.

Just bring your dog and a snack (optional). There’s no need to bring toys, bedding, or other belongings, as we provide everything. Please ensure your dog is on a leash when entering or exiting the facility.

To make changes to your booking, please contact us through your online account, subject to availability.

If you pick up your dog late, you will incur an after-hours fee:

  • Monday to Friday: $15 between 7:01 p.m. and 7:15 p.m.
  • Saturday: $25 between 5:01 p.m. and 5:15 p.m.
  • If your dog is picked up after 7:15 p.m. (Monday-Friday) or 5:15 p.m. (Saturday), they will need to stay overnight at the owner's expense.

GROOMING

Yes, we do accept same-day grooming appointments, subject to availability. Please contact us to check if we have an opening for your dog.

Grooming services must be booked in advance, and vaccines and payment is due at the time of booking or upon completion of the service. A valid payment card must be added to your online account for necessary charges.

TRANSPORTATION

Transportation service must be booked at least 24 hours in advance. Pick ups occur between 7:30 a.m. and 10:00 a.m., and drop offs between 3:00 p.m. and 6:00 p.m. The service is available Monday through Friday, with limited availability on Saturdays, and no service on Sundays.

Routes are planned in advance, but times may vary due to traffic or other delays. You must provide access to your home and dog, with clear entry instructions. If your dog is inaccessible for more than 15 minutes, we reserve the right to leave, and the service will still be charged.

Find Us:

Located in East Allapattah

Near Wynwood | Edgewater | Miami Beach | Downtown | Brickell
711 NW 24 Street
Miami, FL 33127

Mon - Fri, 7:00 am - 7:00 pm
Saturday, 8:00 am - 5:00 pm
Sunday, Closed to the Public (caring for boarding customers only)

TAKE ME THERE