Terms & Conditions

These Terms and Conditions, effective October 15, 2024, apply to any individual ("Owner") who inquires about, subscribes, books services, or makes purchases from Fit and Go Pets, LLC (F&G Pets). F&G Pets created these Terms and Conditions in order to demonstrate its commitment to good business practices to users of its services.

Services and Pricing

BOARDING
Pricing applies to bookings made as of October 15, 2024.

# of Nights

1-20 lbs

21-60 lbs

61-80+ lbs

81+ lbs

1-7 nights

$60

$70

$80

$90

8+ nights

$55

$65

$75

$85

20+ nights

$45

$55

$65

$75

  • 20% off every second dog (discount is on the lightest dog; must live in the same household).
  • Payment is due at the time of booking request.
  • Check in times: 
    • Monday thru Friday 7:00 a.m. - 7:00 p.m.; Saturday 8:00 a.m. - 5:00 p.m.
    • Sunday check in may be requested when booking. A $15 fee per dog applies and check in must be between 8:00 a.m. and 5:00 p.m.
  • Check out times: 
    • Monday thru Saturday before 2:30 p.m.; after that time a $25 late check out fee per dog will apply
    • Sunday check out may be requested when booking. A $35 fee per dog applies and check out must be between 8:00 a.m. and 5:00 p.m. 
    • Once booking is confirmed, the nightly rate will remain unchanged if stay is extended.
  • When booking is canceled less than 48 hours in advance of the start of the stay, a penalty of one (1) night will apply. 
  • When booking a stay during Holidays Peak Days, an additional $5 per night will apply. 

 

DAYCARE

FULL DAY PASSES (All Day)

Check our Transportation Packages as a Daycare Add On 

Expires

Daycare

Total Price

Unit Price

Valid for 30 days from purchase date

Unlimited Monthly Package    FULL ACCESS 7 DAYS / WEEK   No transportation available

$499

1-day

$40

$40

5-day pack

$190

$38

10-day pack

$370

$37

Valid for 60 days from purchase date

15-day pack

$540

$36

Valid for 90 days from purchase date

30-day pack

$1,020

$34

 

HALF DAY PASS (Up to 4 Hours)

Over 4 hours? Don’t worry, we switch pass to Full Day Daycare 

Daycare

Total

 

Half day

$30

Cannot be combined with Transportation Packages

 

TRANSPORTATION PACKAGES (DAYCARE ADD ONS ONLY)

Add to any full day daycare packages; Transportation pick up is from 7:30 a.m. – 10:00 a.m.; drop off is between 3:00 p.m. – 5:00 p.m.

Expires Same Day Round Trip  Total Price Unit Price
Valid for 30 days from purchase date Round trip 1-day $34 $34
Round trip 5-day pack $165 $33
Round trip 10-day pack $320 $32
Valid for 60 days from purchase date Round trip 15-day pack $465 $31
Valid for 90 days from purchase date Round trip 30-day pack $900 $30

 

ADDITIONAL SERVICES (ADD ONS)

Add Ons - Transportation

 Service

Price

Pick up (up to 6 miles)

Starting at $25 

Drop off (up to 6 miles)

Starting at $25 

Extra Mile (after 6 miles)

$3 (per additional mile past 6 miles)

 

Add Ons - Enrichment 

Service

Price

One-on-one play (15 mins)

$15 (per session)

Toy Puzzle, Maze Play

$15 (per session)

Bubbles, Tug War, Frizbee FREE on Waggin' Wednesdays

$15 (per session)

Filled KONG

$5 (per treat)

Seasonal Puppuccino

$5 (per treat)

Doggie Ice Pops

$6 (per treat)

 

Add Ons - Special Care

Service

Price

Meds

$5 (per administration)

Special care Boarding  (ie. Unspayed/unneutered, medical, etc.)

$10 (per night)

Puppy care (under 6 months or senior care)

$5 (per night)

House food

$5 (per day)

Service run (i.e. food shopping)

Starting at $20/hr (min 2 hours), plus charges

FaceTime

$5 (per session)

 

Ad Ons - Events 

 Service 

Price

Abuela’s House Pawties

Starting at $25

DOGOshoots

$25 (per session)

Birthday Celebration

Contact us (different packages available)

 

Add Ons - Wellness

 Service

Price

Vet visit

Starting at $35/hr (min 2 hours), plus charges

Non-Anesthetic Dental Cleaning Events

Starting at 179

Teeth Brushing

$25

Relaxation massage

$25 (per session)

Paw reflexology

$15 (per session)

 

SPA

Size & Weight

Bath & Groom Price

Bath & Tidy Price

Bath Basic Price

Extra Small Breed (up to 13 lbs)

$65

$50

$35

Small Breed (14 – 25 lbs)

$75

$60

$45

Medium Breed (26 – 37 lbs)

$85

$70

$55

Large Breed (38 – 47 lbs)

$95

$80

$65

X Large Breed (48 – 60 lbs)

$110

$95

$80

XX Large Breed (61 – 80 lbs)

$120

$105

$90

XXX Large Breed (over 81 lbs)

$155

$125

$110

NOTE: Prices may change due to, but not limited to, the dog’s weight, coat’s condition (i.e. matted coat) and length and behavior.

 BATH & GROOM
  • Breed Standard or Haircut of Choice
  • Skin-Appropriate Shampoo
  • Coat-Specific Conditioner
  • Professional Coat Drying
  • Ear Cleaning
  • Nail Clipping
  • Nail Buffing
  • Anal Glands (if applicable)
  • Scented Spritz
 BATH & TIDY
  • Skin-Appropriate Shampoo
  • Coat-Specific Conditioner
  • Professional Coat Drying
  • Ear Cleaning
  • Nail Clipping
  • Nail Buffing
  • Paw Pad Trim (if applicable)
  • Sanitary Trim (if applicable)
  • Face Trim (if applicable)
  • Anal Glands (if applicable)
  • Scented Spritz
BATH BASIC
  • Skin-Appropriate Shampoo
  • Coat-Specific Conditioner
  • Professional Coat Drying
  • Scented Spritz

    Add Ons - SPA

    Service

    Price

    Pick up (up to 6 miles)

    Starting at $25  $3 per additional mile past 6 miles

    Drop off (up to 6 miles)

    Starting at $25  $3 per additional mile past 6 miles

    Deshedding

    Starting at $1 per minute

    Dematting

    Starting at $1 per minute

    Nail Clipping

    $20

    Ear Cleaning

    $20

    Coat Brushing (0 - 40 lbs)

    $10

    Coat Brushing (41+ lbs)

    $15

    Specialty Shampoo & Conditioner

    $5

    Deep Conditioning Treatment

    $10

    Flea and Tick Treatment

    $20

    Anal Glands Cleaning

    $20

    Teeth Brushing 

    $25

     

    TRAINING

    PRIVATE CLASSES

    Contact us for a free consultation with our trainer.

    HOURS OF OPERATIONS

    F&G Pets’ hours of operation are as follows: 


    MONDAY - FRIDAY 
    7 a.m. – 7 p.m.

    SATURDAYS 
    8 a.m. – 5 p.m.

    • No transportation service
    SUNDAYS
    CLOSED TO THE PUBLIC
    • Caring for boarding customers
    • Boarding check in / out available upon request
    • No transportation service

    HOLIDAYS

    F&G Pets is CLOSED TO THE PUBLIC on the following holidays. F&G Pets may choose to open or close on any day on a moments’ notice. Check our Peak Season Dates.

    • NEW YEAR'S DAY
    • PRESIDENTS' DAY
    • MEMORIAL DAY
    • INDEPENDENCE DAY
    • LABOR DAY
    • THANKSGIVING DAY 
    • CHRISTMAS DAY

      REQUIREMENTS TO BOOK SERVICES

      F&G Pets requires the following before any booking is confirmed:

      1. Updated vaccine records (Rabies, Bordetella and Distemper)

      2. Signed Service Agreement

      3. Signed Terms and Conditions UPDATED October 15, 2024

      4. Neutered & Spayed certification from vet (Female dogs at 7 months old and Male dogs at 12 months old); F&G reserves the right to accept or deny services

        BOARDING SERVICE

        Payment

        Payment is due at the time of booking request. Owner should add a valid payment card to the online account in order for F&G Pets to make the necessary charges. Every second dog will receive a 20% off (discount is on the lightest dog; must live in the same household). Dogs may be weighted at our facility from time to time to confirm weight. Pricing is available on the F&G Pets website.

        General Check In

        Check in for boarding may be at any time during our business hours; Monday thru Friday 7:00 a.m. - 7:00 p.m.; Saturday 8:00 a.m. - 5:00 p.m. Sunday check in may be requested when booking. A $15 fee per dog applies and check in must be between 8:00 a.m. and 5:00 p.m.

        General Check Out

        Check out for boarding may be Monday thru Saturday before 2:30 p.m.; after that time a $25 late check out fee per dog will apply. A daycare pass from an available daycare package will be used in lieu of the $25 late check out fee. The $25 late check out fee will be waived if the boarding booking includes transportation (drop off) service. Sunday check out may be requested when booking. A $35 fee per dog applies and check out must be between 8:00 a.m. and 5:00 p.m. 

        Before Hours Check In

        F&G may allow a before hours check in on an exceptional basis; if approved, a fee will apply Monday-Friday $15 with check in starting at 6:45 a.m. and Saturday $20 with check in starting at 7:45 a.m.

        After Hours Check Out

        If you arrive late when picking up for any of our services, you will be charged an after hours fee; Monday-Friday $15 when the dog is picked up between 7:01 p.m. and 7:15 p.m. On Saturdays you will be charged an after hours fee of $25 when the dog is picked up between 5:01 p.m. and 5:15 p.m. Any dog not picked up at 7:16 p.m. and 5:16 p.m., respectively, will have to be boarded for a night at Owner’s expense.

        Extension and Early Check Out

        A boarding stay may be extended at a moment’s notice, pending availability; however, the nightly rate for the additional night(s) will remain the price of the original booking. A stay may be reduced at a moment’s notice (early check out); however, the nightly rate will be adjusted according to the pricing chart and any excess payment will remain as a credit for future use, not refunded. Owner will be responsible for all applicable fees tied to the new check out day/time.

        Peak Season Dates 

        When booking a stay during Peak Season Dates, an additional $5 per night will apply. 

        Transportation

        F&G Pets’ transportation service should be booked at least 24 hours in advance. Pick ups take place between 7:30 a.m. and 10:00 a.m., and drop offs take place between 3:00 p.m. and 5:00 p.m. Owner must provide access to the home/dog and provide clear instructions about access and special requests. F&G Pets can leave if home and/or dog are inaccessible to the driver for more than 15 minutes from arrival, and the Owner will be charged for the service.   

        Baths Requirements

        Basic baths are required in most cases for sanitation purposes. The minimum number of baths required varies depending on the length of the stay. One (1) Basic Bath is required for a stay of 5 nights and up. At least two (2) Basic Baths are required for bookings of more than 20 nights. Prices may change due to, but not limited to, the dog’s weight, coat’s condition (i.e. matted coat) and length and behavior. 

        Cancellation

        Confirmed booked services may be canceled without penalty up to 48 hours before the scheduled service. Services not canceled up to 48 hours before the scheduled service, Owner will be subject to a penalty. When booking is canceled less than 48 hours in advance of the start of the stay, a penalty of one (1) night will apply and the rest will remain as a credit for future use, not refunded. F&G Pets reserves the right to cancel services at any time, with notice to Owner, in the case of heavy rain, inclement weather conditions or any unforeseen circumstances.

        Notifications

        Owner will be notified of any service bookings and purchases at fitandgopets.com (Owner’s account) and by email. If Owner did not intend to book or purchase what is described in the Owner’s account and/or email sent, please call or email immediately.

        DAYCARE SERVICE 

        Payment

        Payment is due at the time of booking request. Owner should add a valid payment card to the online account in order for F&G Pets to make the necessary charges. Single passes and a variety of daycare packages are available. Pricing and package expiration information is available on the F&G Pets website. Purchased daycare services are non-transferable and non-refundable.

        Check In/Out

        Check in time for daycare is at any time during our Location & Hours.

        Daycare Packages Expiration

        Monthly Unlimited Subscription, 1-day, 5-day and 10-day expire 30 days from purchase date; 15-day packages expire 60 days from purchase date; 30-day packages expire 90 days from purchase date; 60-day packages expire 120 days from purchase date. F&G Pets reserves the right to void non-rendered service credits on accounts that have been inactive for 90 days or more, as of December 31, 2023.

        Daycare Package Expiration Extension

        Owner may request to extend the expiration date of a daycare package when an unforeseen circumstance arises such as medical condition, illness or injury. In order to request it, Owner must notify F&G via online account and attach relevant documentation that may temporarily prevent the dog from utilizing our facility and services. F&G will extend a daycare package’s expiration date for a maximum of 90 days, depending on the specific condition and expected recovery time. 

        Before Hours Check In

        F&G may allow a before hours check in on an exceptional basis; if approved, a fee will apply Monday-Friday $15 with check in starting at 6:45 a.m. and Saturday $20 with check in starting at 7:45 a.m.

        After Hours Check Out

        If you arrive late when picking up for any of our services, you will be charged an after hours fee; Monday-Friday $15 when the dog is picked up between 7:01 p.m. and 7:15 p.m. On Saturdays you will be charged an after hours fee of $25 when the dog is picked up between 5:01 p.m. and 5:15 p.m. Any dog not picked up at 7:16 p.m. and 5:16 p.m., respectively, will have to be boarded for a night at Owner’s expense. 

        Transportation

        F&G Pets’ transportation service should be booked at least 24 hours in advance. Pick ups take place between 7:30 a.m. and 10:00 a.m., and drop offs take place between 3:00 p.m. and 5:00 p.m. Owner must provide access to the home/dog and provide clear instructions about access and special requests. F&G Pets can leave if home and/or dog are inaccessible to the driver for more than 15 minutes from arrival, and the Owner will be charged for the service.  

        Cancellation

        Confirmed booked services may be canceled without penalty up to 24 hours before the scheduled service. When daycare is canceled less than 24 hours in advance, Owner will forfeit one (1) day daycare pass. F&G Pets reserves the right to cancel services at any time, with notice to Owner, in the case of heavy rain, inclement weather conditions or any unforeseen circumstances.

        GROOMING SERVICE 

        (Grooming - By Appointment ONLY)

        Payment

        Payment is due at the time of booking request. Owner should add a valid payment card to the online account in order for F&G Pets to make the necessary charges. Pricing is available on the F&G Pets website. Prices may change due to, but not limited to, the dog’s weight, coat’s condition (i.e. matted coat) and length and behavior.

        Appointments

        Grooming services are provided by appointment ONLY. Grooming services can be booked online at fitandgopets.com. If the dog is coming only for grooming services, Owner will be advised of the approximate time of service and will be notified once the dog is ready. The dog should be picked up within an hour, otherwise, a $15 fee per dog will apply.

        VET VISIT SERVICE 

        (Vet Visits - By Appointment ONLY)

        Payment

        Payment is due at the time of booking request. Owner should add a valid payment card to the online account in order for F&G Pets to make the necessary charges. Pricing is available on the F&G Pets website. Service charges and vet charges will apply. 

        Appointments

        Vet visits need to be scheduled in advance and can be booked online at fitandgopets.com. 

        MEET AND GREETS 

        (Meet and Greets - By Appointment ONLY)

        Payment 

        Meet and Greets, or tours of the facility, are free of charge and provided as a courtesy to customers.

        Appointments 

        Meet and Greets, or tours of the facility, need to be scheduled in advance. Meet and Greets can be booked online at fitandgopets.com.

        DENTAL CLEANING EVENTS

        (Non-Anesthetic Pet Dental Cleaning - By Appointment ONLY)

        Payment

        Payment is due at the time of booking request. Owner should add a valid payment card to the online account in order for F&G Pets to make the necessary charges. Pricing is available on the F&G Pets website. 

        Appointments 

        Dental cleaning services need to be scheduled in advance and can be booked online at fitandgopets.com.

        Cancellation

        Confirmed booked dental services may be canceled without penalty up to 48 hours before the scheduled service. Services not canceled up to 48 hours before the scheduled service, or if there is a no show, Owner will be subject to a cancellation fee of $45 per dog. The cancellation fee does not apply if the service is declined by the dental technician due to the dog's behavior, needs, or other recommendations.

        PRODUCTS

        By purchasing products from F&G Pets, you agree to the Terms and Conditions. Orders are subject to availability, and prices are listed in USD, excluding taxes and shipping fees. Payments are required at checkout, and once shipped, orders cannot be canceled. Products may be returned within 30 days if unused and unopened, with refunds issued to the original payment method. Shipping fees are non-refundable, and you cover return shipping costs. Defective products must be reported within 7 days for replacement or refund. We are not liable for indirect or consequential damages, and any disputes will be resolved under Florida law through binding arbitration. For questions, contact woof@fitandgopets.com or 1-888-691-9461. F&G Pets reserves the right to modify these terms at any time.

        REFUNDS

        To request a refund for purchased services, the Owner must provide written notice to F&G Pets via email at woof@fitandgopets.com. F&G Pets reserves the right to review the request and, at its discretion, either approve or deny the refund. 

        INFORMATION WE COLLECT

        F&G Pets may collect personal information from Owners through various means, including our website (www.fitandgopets.com) and email communications. This information is used to contact Owners about current or upcoming services. Additionally, we may use this information, and share it with trusted third parties, for research on the effectiveness of our services, marketing, advertising, and sales efforts, including customer reviews. F&G Pets will not sell or share personal information with third parties for their own marketing purposes without the Owner's explicit consent.

        We may also disclose aggregate, anonymous data based on information collected from Owners to investors or potential partners. This data will be purely statistical, and no personally identifiable information will be shared. In the event that F&G Pets is sold, ownership of the collected information may be transferred to the new owners, but any third-party service providers will be required to protect the data with the same level of care as F&G Pets. 

        LEGALLY REQUIRED DISCLOSURES

        While we strive to protect your privacy, F&G Pets may be required by law to disclose personal information. This could include compliance with judicial proceedings, court orders, subpoenas, or other legal processes. Additionally, F&G Pets may disclose personal information if it is deemed necessary to protect its rights or if disclosure is essential for national security, law enforcement, or other matters of public importance. 

        PROMOTIONS

        Owner may receive newsletters, emails, or text messages from F&G Pets regarding new products, services, and special promotions. We respect your privacy and allow you to opt-out of these promotional communications at any time.

        However, it may be necessary to send service-related notifications, such as temporary service suspensions or cancellations. These are strictly service-related, and opting out is generally not permitted for these essential notifications.

         

        MESSAGES & DATA RATES MAY APPLY

        Description of the Program: F&G Pets provides updates, special promotions, service-related notifications, and important information about the services and products it provides via email and SMS to enhance the experience of our customers and their pets.

        Message Frequency & Timing: Owner may receive messages periodically, with frequency varying based on current promotions, service updates, and interactions with F&G Pets. Messages will be sent at different moments throughout the week, ensuring timely and relevant communication.

        Pricing Information: Standard message and data rates may apply for SMS communications. Please check with your wireless provider for specific details about your plan.

        Customer Support Information: For any questions, concerns, or assistance, please contact Fit & Go Pets at woof@fitandgopets.com or call 1-888-691-9461.

        Opt-Out Information: You can opt out of receiving future messages at any time, simply reply "STOP" to any message, and we will confirm your unsubscription. If you need assistance or have questions, text "HELP," and we will provide support and instructions on how to unsubscribe or manage your preferences.

        For more information on how we handle your data, please review our Privacy Policy. Your continued enrollment indicates your acceptance of any updates to these terms.

        QUESTIONS

        For any questions concerning these Terms and Conditions, feel free to email us at woof@fitandgopets.com or call 1-888-691-9461. 

        Hours of Operation

        Monday - Friday
        7:00 a.m. – 7:00 p.m.

        Saturday
        8:00 a.m. – 5:00 p.m. 

        • No transportation service
        Sunday
        CLOSED TO THE PUBLIC
        • Caring for boarding customers mostly
        • Boarding check in / out available upon request
        • No transportation service

        F&G Pets reserves the right to modify these Terms and Conditions, as well as its Policies and Procedures, at any time without prior notice.

        Thanks for choosing Fit and Go Pets!