Terms & Conditions

These Terms and Conditions, effective October 1, 2022, apply to any person who is signed up or signs up (“Owner”) to inquire, book services, make purchases from Fit and Go Pets, LLC (F&G Pets). F&G Pets created these Terms and Conditions in order to demonstrate its commitment to good business practices to users of F&G Pets’ services.

Services and Pricing 

BOARDING 

Pricing applies to bookings made as of October 1, 2022.

• 25% off every second dog (discount is on the lightest dog; must live in same household)

• Payment is due at the time of booking request

• Check in time is at any time during business hours (check our hours); check out is Monday thru Saturday before 2:30 p.m.; otherwise, a $25 late check out fee per dog will apply; Sunday check out may be approved on an exceptional basis; if so, Sunday night will be non-refundable, no late check out fee will apply and pick up should be from 8:00 a.m. to 5:00 p.m.

• Once booking is confirmed, the nightly rate will remain unchanged if stay is extended 

• When booking is canceled less than 48 hours in advance of the start of the stay, a penalty of one (1) night will apply

DAYCARE

FULL DAY PASSES (Up to 10 Hours)

Transportation pick up is from 7:30 a.m. – 10:00 a.m.; drop off is between 3:00 p.m. – 5:00 p.m.

Monthly Unlimited Subscription, 1-day, 5-day and 10-day expire 30 days from purchase date; 15-day packages expire 60 days from purchase date; 30-day packages expire 90 days from purchase date; 60-day packages expire 120 days from purchase date.

HALF DAY PASS (Up to 4 hours)

Over 4 hours? Don’t worry, we switch pass to Full Day Daycare

ADDITIONAL SERVICES (ADD ONS)

SPA

NOTE: Prices may change due to, but not limited to, the dog’s weight, coat’s condition (i.e. matted coat) and length and behavior. 

BATH & GROOM

• Breed Standard or Haircut of Choice

• Skin-Appropriate Shampoo

• Coat-Specific Conditioner

• Professional Coat Drying 

• Ear Cleaning

• Teeth Brushing

• Breathe Spray

• Nail Clipping

• Nail Buffing

• Anal Glands (if applicable)

• Scented Spritz
  

BATH & TIDY

• Skin-Appropriate Shampoo

• Coat-Specific Conditioner

• Professional Coat Drying 

• Ear Cleaning

• Teeth Brushing

• Breathe Spray

• Nail Clipping

• Nail Buffing

• Paw Pad Trim (if applicable)

• Sanitary Trim (if applicable)

• Face Trim (if applicable)

• Anal Glands (if applicable)

• Scented Spritz
  

BATH BASIC

• Skin-Appropriate Shampoo

• Coat-Specific Conditioner

• Professional Coat Drying 

• Scented Spritz 

GROOMING ADDITIONAL SERVICES (ADD ONS)

TRAINING 

BASIC OBEDIENCE ONE-ON-ONE CLASSES

5-class package 

10-class package 

​

PRIVATE CLASSES
Contact us for a free consultation with our trainer.

NEW HOURS OF OPERATIONS

F&G Pets’ hours have changed. These are our new hours of operation: 

MONDAY - FRIDAY

7 a.m. – 7 p.m. 

SATURDAYS

8 a.m. – 5 p.m. 

No transportation service available

SUNDAYS

CLOSED TO THE PUBLIC (attending to boarding customers ONLY)

No transportation service available

HOLIDAYS

F&G Pets is CLOSED TO THE PUBLIC on the following holidays. Nevertheless, F&G Pets may choose to open on any of those days on a moments’ notice. Check holiday hours.

NEW YEAR'S DAY

PRESIDENTS' DAY

MEMORIAL DAY

INDEPENDENCE DAY

LABOR DAY

COLUMBUS DAY

THANKSGIVING DAY

CHRISTMAS DAY

REQUIREMENTS TO BOOK SERVICES

F&G Pets requires the following before any booking is confirmed:

1. Updated vaccine records (Rabies, Bordetella and Distemper)
2. Signed Service Agreement 

3. Signed Terms and Conditions UPDATED October 1, 2022

4. Neutered & Spayed certification from vet (Female dogs at 7 months old and Male dogs at 12 months old); F&G reserves the right to accept or deny services

COVID-19 PROTOCOL 

Owner may be asked to wait outside while another customer is being helped inside to minimize contact.

BOARDING SERVICE

Boarding Payment 

Payment is due at the time of booking request. Owner should add a valid payment card to online account in order for F&G Pets to make the necessary charges. Every second dog will receive a 25% off (discount is on the lightest dog; must live in the same household). Dogs may be weighted at our facility from time to time to confirm weight. Pricing is available on the F&G Pets website.

General Boarding Check In/Out

When boarding, check in time is at any time during business hours (check our hours); check out is Monday thru Saturday before 2:30 p.m.; otherwise, a $25 late check out fee per dog will apply. A daycare pass from the available daycare package will be used in lieu of the $25 late check out fee. The $25 late check out fee will be waived if the boarding booking includes transportation (drop off) service or if a grooming appointment overlaps with check out time. F&G may allow a Sunday check out on an exceptional basis; if so, Sunday night will be non-refundable, no late check out fee will apply and pick up should be from 8:00 a.m. to 5:00 p.m. 

Boarding Before Hours Check In

F&G may allow a before hours check in on an exceptional basis; if so, a fee will apply Monday-Friday $15 with check in starting at 6:45 a.m. and Saturday $20 with check in starting at 7:45 a.m.

Boarding After Hours Check Out

If you arrive late when picking up for any of our services, you will be charged an after hours fee; Monday-Friday $15 when the dog is picked up between 7:01 p.m. and 7:15 p.m. On Saturdays you will be charged an after hours fee of $25 when the dog is picked up between 5:01 p.m. and 5:15 p.m. Any dog not picked up at 7:16 p.m. and 5:16 p.m., respectively, will have to be boarded for a night at Owner’s expense.

Boarding Extension and Early Check Out 

A boarding stay may be extended at a moment’s notice, pending availability; however, the nightly rate for the additional night(s) will remain the price of the original booking. A stay may be reduced at a moment’s notice (early check out); however, the nightly rate will be adjusted according to the pricing chart and any excess payment will remain as a credit for future use, not refunded. Owner will be responsible for all applicable fees tied to the new check out day/time.

Boarding Transportation 

F&G Pets’ transportation service should be booked at least 24 hours in advance. Pick ups take place between 7:30 a.m. and 10:00 a.m., and drop offs take place between 3:00 p.m. and 5:00 p.m. Owner must provide access to the home/dog and provide clear instructions about access and special requests. F&G Pets can leave if home and/or dog are inaccessible to the driver for more than 15 minutes from arrival, and the Owner will be charged for the service.  

Boarding Baths Requirements

Basic baths are required in most cases for sanitation purposes. The minimum number of baths required varies depending on the length of the stay. One (1) Basic Bath is required for a stay of 7 nights and up, and another one every 7 days. Prices may change due to, but not limited to, the dog’s weight, coat’s condition (i.e. matted coat) and length and behavior.

Boarding Cancellation

Confirmed booked services may be canceled without penalty up to 48 hours before the scheduled service. Services not cancelled up to 48 hours before the scheduled service, Owner will be subject to a penalty. When booking is canceled less than 48 hours in advance of the start of the stay, a penalty of one (1) night will apply and the rest will remain as a credit for future use, not refunded. F&G Pets reserves the right to cancel services at any time, with notice to Owner, in the case of heavy rain, inclement weather conditions or any unforeseen circumstances.

Boarding Notifications

Owner will be notified of any service bookings and purchases at fitandgopets.com (Owner’s account) and by email. If Owner did not intend to book or purchase what is described in the Owner’s account and/or email sent, please call or email immediately.

DAYCARE SERVICE

Daycare Payment 

Payment is due at the time of booking request. Owner should add a valid payment card to online account in order for F&G Pets to make the necessary charges. Owner should add a valid payment card to online account in order for F&G Pets to make the necessary charges. Single passes and a variety of daycare packages are available. Pricing and package expiration information is available on the F&G Pets website. Purchased daycare services are non-transferable and non-refundable.

Daycare Check In/Out 

Check in time for daycare is at any time during business hours (check our hours). 

Daycare Packages Expiration 

Monthly Unlimited Subscription, 1-day, 5-day and 10-day expire 30 days from purchase date; 15-day packages expire 60 days from purchase date; 30-day packages expire 90 days from purchase date; 60-day packages expire 120 days from purchase date. F&G Pets reserves the right to void non-rendered service credits on accounts that have been inactive for 90 days or more, as of October 1, 2022.

Daycare Before Hours Check In

F&G may allow a before hours check in on an exceptional basis; if so, a fee will apply Monday-Friday $15 with check in starting at 6:45 a.m. and Saturday $20 with check in starting at 7:45 a.m.​

Daycare After Hours Check Out

If you arrive late when picking up for any of our services, you will be charged an after hours fee; Monday-Friday $15 when the dog is picked up between 7:01 p.m. and 7:15 p.m. On Saturdays you will be charged an after hours fee of $25 when the dog is picked up between 5:01 p.m. and 5:15 p.m. Any dog not picked up at 7:16 p.m. and 5:16 p.m., respectively, will have to be boarded for a night at Owner’s expense.​

Daycare Transportation

F&G Pets’ transportation service should be booked at least 24 hours in advance. Pick ups take place between 7:30 a.m. and 10:00 a.m., and drop offs take place between 3:00 p.m. and 5:00 p.m. Owner must provide access to the home/dog and provide clear instructions about access and special requests. F&G Pets can leave if home and/or dog are inaccessible to the driver for more than 15 minutes from arrival, and the Owner will be charged for the service.  

Daycare Transportation 

Daycare Cancellation

Confirmed booked services may be canceled without penalty up to 24 hours before the scheduled service. When daycare is canceled less than 24 hours in advance, Owner will forfeit one (1) day daycare pass. F&G Pets reserves the right to cancel services at any time, with notice to Owner, in the case of heavy rain, inclement weather conditions or any unforeseen circumstances.

GROOMING SERVICE (By Appointment ONLY)

Grooming Payment

Payment is due at the time of booking request. Owner should add a valid payment card to online account in order for F&G Pets to make the necessary charges. Pricing is available on the F&G Pets website. Pricing is available on the F&G Pets website. Prices may change due to, but not limited to, the dog’s weight, coat’s condition (i.e. matted coat) and length and behavior.

Grooming Appointments 

Grooming service is provided by appointment ONLY. Bookings should be made online. If the dog is coming only for grooming services, Owner will be advised of approximate time of service and will be notified once the dog is ready. The dog should be picked up within an hour, otherwise, a $15 fee per dog will apply.

VET VISIT SERVICE (By Appointment ONLY)

Vet Visit Payment

Payment is due at the time of booking request. Owner should add a valid payment card to online account in order for F&G Pets to make the necessary charges. Pricing is available on the F&G Pets website. Service charges and vet charges will apply. 

Vet Visit Appointments 

Vet visits need to be scheduled in advance and appointments can be booked online at fitandgopets.com.

MEET AND GREETS (By Appointment ONLY) 

Meet and Greets Payment

Meet and Greets, or tours of the facility, are free of charge and provided as a courtesy to customers.

Meet and Greets Appointments 

Meet and Greets, or tours of the facility, need to be scheduled in advance as access to the facility is limited due to COVID-19 related changes in daily operations and to ensure appropriate staffing. Meet and Greet appointments can be booked online at fitandgopets.com.

REFUNDS

Any notice of intent to obtain a refund for purchased services by the Owner shall be given in writing to F&G Pets (woof@fitandgopets.com). F&G Pets reserves the right to review and decline or grant the refund to Owner. 

INFORMATION WE COLLECT

F&G Pets may request or collect personal information from Owner in a variety of ways, including through its website www.fitandgopets.com or email. F&G Pets may use the personally identifiable information collected from Owner to contact him or her about services rendered or services to be rendered. We may also use this information and share it with trusted third parties for research purposes regarding the effectiveness of our service, marketing, advertising and sales efforts, including, without limitation, for purposes of customer reviews. F&G Pets will not sell or otherwise share this information with a third party for a third party’s marketing purposes, unless you specifically authorize such information sharing. F&G Pets may also disclose aggregate, anonymous data based on information collected from Owners to investors and potential partners. In such cases, only statistical information will be disclosed, and personally identifiable data will be kept strictly confidential. In case F&G Pets is sold, the information collected from Owners may be transferred to the new owners. In all such cases, third party service providers will be required to treat all such data with the same degree of care as F&G Pets.

PROMOTIONS AND UPDATES 

Owner will occasionally receive newsletters, e-mails or text messages with information on products, services, or special promotions. Out of respect for the privacy of Owner, F&G Pets gives them the opportunity to opt-out from receiving these types of communications. On rare occasions, it is necessary to send out a strictly service-related announcement, if, for instance, our service is temporarily suspended or canceled. Generally, Owner may not opt-out of these communications. However, these communications are not promotional in nature.

LEGALLY REQUIRED DISCLOSURES 

Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, or if F&G Pets believes that disclosure is necessary to protect its rights and/or to comply with a judicial proceeding, court order, subpoena or other legal process. F&G Pets may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary. 

QUESTIONS

Any questions concerning these Terms and Conditions may be e-mailed to woof@fitandgopets.com or by calling 1-888-691-9461. Hours of Operation: Monday – Friday 7 a.m. – 7 p.m.; Saturdays 8 a.m. – 5 p.m.; Sundays closed to the public.  There is no transportation service on Saturdays and Sundays.

F&G Pets reserves the right to change its Terms and Conditions, and Policies and Procedures at any time without prior notice.

Thanks for choosing Fit and Go Pets!